Telesales Expert

Transform your telesales services
into a performance driver.

Consulting specialized in internal and external telesales services: audit, coaching, skills development, process and tool optimization to boost your commercial results.

✓ 25+ years of experience✓ Support based on your real KPIs✓ Tailored support
Request an initial diagnosis Our approach
Karine Legrand

Karine Legrand

Founder & Consultant

« Developing my team members professionally is what gives meaning to my work. »

  • Solocal (PagesJaunes) National Telesales Training Manager 15 trainers · 13 agencies
  • Mettler-Toledo Telesales Director 16 sales reps · 3 BUs
  • CleverConnect Director Telesales department creation
  • ORAPI GROUP Telesales Manager Growth & sustainability · 10 telesales reps

About Vocalia Process

Telesales expertise at the service of your performance

Vocalia Process was born from a conviction: a high-performing call service relies on three inseparable pillars – engaged teams, optimized processes and adapted tools.

With over 25 years of experience, Karine Legrand has managed up to 16 sales representatives and team leaders across 3 business units, and led 15 trainers across 13 agencies. She has developed comprehensive expertise in telesales team creation, transformation and service optimization.

Discover my background
Sales team coaching

Our services

Comprehensive support for your telesales services

Tailored solutions for every challenge your telesales services face.

👥

Team Support

Coaching, skills development and performance management for your sales and managerial teams. Develop your employees' skills and motivation.

🔍

Audit & Diagnosis

Comprehensive assessment of your organization, service quality, KPIs and tools. Identify areas for improvement with actionable recommendations.

⚙️

Process Optimization

Customer journey, sales and reporting tools. Structure your workflows to maximize efficiency and customer satisfaction.

🤖

Digital Transformation Support

Integration of digital tools and tools optimization. Modernize your telesales services while preserving relationship quality.

See all our services

Our methodology

A structured and pragmatic approach

A proven process for lasting and measurable results.

1

Needs Assessment

In-depth interview via video conference to understand your challenges, objectives and organizational context.

2

Audit & Diagnosis

Audit of the customer and sales journey, tools in use, interviews with sales and management teams, call listening and evaluation of KPIs.

3

Recommendations

Customized action plan with concrete, prioritized recommendations based on impact and feasibility.

4

Implementation

On-the-ground support, team coaching, deployment of new processes and tools.

5

Follow-up & Test and Learn

KPI monitoring, continuous adjustments through a test and learn approach, and skills transfer for lasting autonomy.

Client benefits

Concrete and measurable results

A transparent approach, measured by concrete KPIs defined with you.

📈

Conversion Rate

Boost your sales performance with better coached and better equipped teams, both managerial and commercial.

⏱️

Productivity

Optimize call time and call volume through structured processes and teams better supported on a daily basis.

😊

Customer Satisfaction

Improve perceived quality through a smooth customer journey, teams coached in active listening, and consistent processes at every touchpoint.

Testimonials

What our clients say

Our clients' satisfaction reflects our commitment.

"Karine transformed our call center. In 3 months, our conversion rate increased by 25%. Her pragmatic and people-centered approach makes all the difference."

SD
Sophie D.
Sales Director
Groupe Assurance

"The audit conducted by Vocalia Process opened our eyes to our areas for improvement. The recommendations were clear and directly actionable."

ML
Marc L.
Floor Manager
Telecom Services

"A rare expertise combining field knowledge and strategic vision. Our teams have gained confidence and efficiency."

CB
Claire B.
HR Director
E-commerce Leader

Ready to boost your call center's performance?

Contact us for an initial diagnosis of your organization.

Schedule a call

FAQ

Frequently asked questions

What types of services do you support?

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I support all types of telesales services, both in-house and outsourced: outbound calls through call centers or integrated telesales. This covers prospecting, customer retention and business development, as well as appointment setting.

How does an audit work?

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The audit starts with an in-depth needs assessment. This is followed by an analysis of existing KPIs, tools and processes, as well as interviews with sales and management teams. A detailed report with an action plan is delivered within 2 to 3 weeks.

Do you offer team coaching?

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Yes, I offer tailored coaching programs: digital change management, telephone sales techniques, objection handling, relationship skills and sales team management. Sessions alternate between theory and practice with role-playing exercises.

Do you operate throughout France?

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Yes, I work across all of France, exclusively remotely. My remote approach relies on regular video conference sessions, real-time remote call listening, individual and group debriefings, and continuous follow-up through collaborative tools. This method offers great flexibility and responsiveness, without compromising on the quality of support.

Do you offer performance guarantees with specific numbers?

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I commit to a rigorous methodology, clear tracking indicators, and ongoing support until the objectives we define together are met. Each engagement starts with an initial diagnosis that establishes realistic and measurable KPIs. I don't promise artificial numbers, but a transparent approach where results are tracked and continuously adjusted.