Our services
Tailored solutions for your telesales services
Audit, coaching, skills development, process and tool optimization: discover my services to sustainably improve the performance of your sales and management teams.
Let's talk about your ambitionsTeam Support
Coaching, skills development and performance management
Develop the skills of your sales and management teams. Tailored coaching programs to upskill every level of your organization.
What I offer
- ✓ Coaching in telephone sales techniques
- ✓ Individual and group coaching
- ✓ Call listening and debriefing
- ✓ Frontline manager support
- ✓ Team facilitation and skill development
- ✓ Digital change management support
Audit & Diagnosis
Needs assessment and in-depth analysis
An expert and objective look at your organization. The audit starts with a needs assessment, followed by a comprehensive analysis of your processes, tools and teams.
What I offer
- ✓ Needs assessment and in-depth interview
- ✓ Customer journey and sales journey audit
- ✓ Tools audit
- ✓ Interviews with sales and management teams
- ✓ Call listening and manager/sales representative interview review
- ✓ KPI evaluation and report with prioritized action plan
Process Optimization
Customer journey, sales tools and reporting
Structure and streamline your processes for greater efficiency. From the customer journey to sales and reporting tools, every step is optimized.
What I offer
- ✓ Customer journey mapping and optimization
- ✓ Sales tool setup and optimization
- ✓ Relevant KPI definition
- ✓ Dashboard and reporting creation
- ✓ Process documentation
- ✓ Test and learn method for continuous adjustments
Digital Transformation Support
Digital tools optimization and integration
Support your teams in adopting and optimizing digital tools, while preserving the relationship quality that makes the difference.
What I offer
- ✓ Support for new tools adoption
- ✓ Change management
- ✓ Support for digital solution adoption
Team Recruitment
Sales and management teams
Build strong teams from the start. From needs definition to onboarding, a structured recruitment process for your sales and management functions.
What I offer
- ✓ Profile and needs definition
- ✓ Candidate sourcing and selection
- ✓ Interview management
- ✓ Onboarding and job integration
- ✓ Skills development for new hires
Let's talk about your ambitions
I offer an initial conversation to understand your challenges.
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