About
Karine Legrand
Founder & Telesales Consultant
Developing my team members professionally is what gives meaning to my work. With over 25 years of experience in sales and management team leadership, coaching, skills development, and telesales service optimization, I founded Vocalia Process to put this expertise at the service of your teams.
My career path — from field sales manager at PagesJaunes to telesales director at Mettler-Toledo and CleverConnect — has allowed me to understand every level of the organization and develop a pragmatic and people-centered approach to consulting.
My career
25 years of field experience
A journey that has allowed me to understand every level of the organization.
Founder — Vocalia Process
Founded Vocalia Process, a consulting firm specializing in telesales services. Supporting companies in optimizing their sales and management teams, processes, and tools.
Telesales Manager — ORAPI GROUP
Sustaining and developing the telesales department. Management of 10 telesales representatives across the group's various subsidiaries.
Director — CleverConnect
Creation of the telesales department: recruitment, process and tool implementation, goal setting, activity and KPI management, team facilitation and coaching.
Telesales Director — Mettler-Toledo
Management of 16 telesales representatives and team leaders across 3 business units. Standardization of processes and objectives. Activity management, team facilitation, sales skill development.
Sales Manager & Sales Trainer — StepStone.fr
Sales management and training of sales teams.
National Telesales Training Manager — Solocal Group (PagesJaunes)
Skill development, facilitation and management of 15 telesales trainers across 13 agencies. Creation of agile training programs, national training schedule management, field coaching of sales representatives and managers.
Field Sales Team Manager — PagesJaunes
Management and facilitation of a field sales team. Responsible for revenue on a designated territory, activity management, negotiation of major contracts, sector-specific market intelligence.
My values
What guides my approach
Strong convictions that are reflected in every engagement.
Listening
Understanding before acting. Every company is unique, every team has its own story. I take the time to listen so I can offer truly tailored solutions.
Excellence
Aiming for excellence in every engagement. High-quality deliverables, precise recommendations, rigorous follow-up on results.
Pedagogy
Teaching to build autonomy. My goal is to provide methods and tools that your teams can adopt for the long term.
Results-driven
Measuring to improve. I commit to concrete objectives and implement the indicators that allow you to track progress.
My expertise
Skills at the service of your performance
My experience covers all the challenges related to the performance of telesales services and sales and management teams.
"Developing my team members professionally is what gives meaning to my work."
— Karine Legrand
Want to discuss your challenges?
I offer an initial conversation to understand your needs.
Book a call